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Who We Are

Frequent Questions

Young girl meeting with therapists.

Counseling & Mental Health FAQs

This section is a compilation of answers to the questions we hear most frequently about ACFS and mental health. 

Start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

  1. ACFS raises awareness about mental health issues and provides child and family counseling services. For a list of specific programs and services we provide, visit our What We Do section.

  2. We’re always on the lookout for individuals who care about supporting mental health resources. Visit our How to Help section to find out ways to donate or volunteer.

  3. We have a responsibility to our community and our donors and work hard to ensure the long-term sustainability of ACFS. Funds are primarily used in programs that support unfunded clients, specifically in our COVID-19 and GAPP programs. To learn more about these initiatives, read more in the What We Do section.

  4. Our organization takes our privacy policy seriously and protects the safety of our supporters. We do not sell or otherwise disclose information about our clients, volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations—public, private or nonprofit. For more detailed information visit our Privacy Policy page.

  5. Do I have to have custody agreement or court order for my child to receive services?

    YES. If your child does not live with both biological parents and there is any court order or custody agreement in place, it must be on file. In order for a counselor to see your child, they must have obtained and reviewed the MOST RECENT custody agreement or court order, and any applicable part of a divorce decree that mentions custody. When federal or state statutes provide an exemption to secure consent of a parent or guardian prior to providing services to a minor, the counselor must follow the protocol set forth in such federal or state statutes. If documentation is not provided, your child cannot be seen by a counselor.

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